My Resume and Work Experience.

“4.4 years of experience in desktop support, Hardware-networking support, Application Development, Design, Testing and Implementation”
“1.2” Year Experience in Helpdesk, desktop and Server and remote Support.
“2.2 Year experience in Hardware networking Support”
“1 Year experience in Software development, implementation and software support as a trainee”

OBJECTIVE

Contribute towards continuous growth and development of self and corporation.

SUMMARY OF QUALIFICATION

Under went 3 months training for Helpdesk\Desktop Support in UK. Have excellent communications skills and strong interpersonal skill, which provides me with the ability to interact with the end-users, managers and technical personnel. I am self-motivated, a quick learner and team player. I have excellent work ethics, and team oriented with strong analytical and working qualities.

PROFESSIONAL EXPERIENCE
Primus Telecommunications India Ltd.

[Helpdesk\ Desk Support] April 08 – till date
Primus Telecommunications is a leading independent carrier and service provider in the global telecommunications marketplace.We are located in every major financial market, which gives Primus a network that provides direct connections and flexible routing worldwide. Responsibility: Being a first level Contact, I need to attend calls from all the internal and external users and taking care of the email being sent to helpdesk. Providing them desktop, laptop, networking, application related support. Responsibility also includes preparation of desktop/Laptop according to Company standard. Good knowledge Of AD, Remote control tools like; VNC, Logmein, DameWare, etc. Configured DC and ADC 2003 server, Print servers, WSUS, aware of the RAID levels, Citrix, VMware, ISA and RIS

VCustomer India Pvt. Ltd.
[Technical Support Engineer] Oct 05 – Dec 07

VCustomer is an end-to-end business solutions provider, specializing in helping clients generate higher revenue, increase customer retention, and build customer loyalty through enhanced technology.VCustomer owns and operates a secure, reliable, private and scalable computing and communication system. Responsibility: Technical troubleshooting of various networking product of Netgear like adaptor, router, modems, wireless, print servers, And Microsoft products like Windows 98, ME, 2k, 2k3, XP, Outlook express, Internet explorer (5.5-7), so on.

NIIT TECHNOLOGY
[Software Trainee] July 04 – July 05

NIIT Technologies is a global IT solutions organization servicing customers in North America, Europe, Asia and Australia.NIIT’s focus on select industry verticals in Banking, Financial Services & Insurance, Travel & Transportation and Retail & Manufacturing has helped us create differentiation through specialization. Responsibility: Designing, coding, testing and implementation of project.

TECHNICAL KNOWLEDGE

Administration
AD
DHCP, DNS, Exchange
WSUS, ISA,
Operating System
Windows NT, Windows 2000, 03, Windows XP
Linux, Mac
Others
Ms – Office, Hardware-networking
Open office
Cristal Reports

EDUCATIONAL QUALIFICATION

· “B.Com” (Bachelor of Commerce) from D.A.V College, Faridabad (Affiliated to M.D.U, Rohtak) in 2004.
· “Intermediate” [10+2] from Dayanand Public School Faridabad (Affiliated to CBSE).

PROFESSIONAL QUALIFICATION

1. Pursuing MCSE
2. GNIIT (3 years Diploma in IT) From NIIT (National Institute of Information Technology) Faridabad.
3. Certification in Computer Hardware(1 month basic hardware) from NIIT
4. Certification in Effective English For Successful Communication from NIIT

PERSONAL ATTRIBUTES

1 Eager to learn new technologies.
2 Willing to work in 24X7 environments.
3 I have Strong willpower, good stamina and self-confidence.
4 I am intelligent, mature, hard working and responsible.
5 I am innovative, open minded and creative.
6 I am strong team player.

Support Info

All,

I want to Open a consultancy firm for IT support. I can help you with following:

1. Purchase of hardware.
2. OS installation
3. Desk support
4. Small or medium Office IT set up with Domain Controller
5. Network set up.
6. Virtual Desktop hosting Via MS Virtual
7. Basic help in VMWare and Citrix.
8. Purchasing of software.
9. WSUS server
10. Anti-Virus solution Etc.

Please contact me at ramsharma@itsaboutme.in